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Frequently Asked Questions
Do you accept retail orders?
Yes, we accept retail orders, except for products that require opening a new mould.
What is the expected lead time for orders?
Sample orders typically take 7-14 days, while mass production requires approximately 30-40 days.
Is there a Minimum Order Quantity (MOQ) limit?
We maintain a low MOQ, and mixed product orders are available.
How are the goods shipped and what is the delivery time?
Our usual practice is sea shipment (approx. 20-30 days) or air freight (approx. 7 days).
Can I print my logo on the product?
Yes, please inform us formally before production and confirm the design based on our sample.
Do you offer a guarantee for the products?
Yes, we offer a 2-year warranty on our products.
LuxPower Light
