❓ Frequently Asked Questions
Q1: Are light sources included in your products?
A1: No, light sources are not included by default. However, we can provide them at an additional cost upon request.
Q2: Do you offer OEM/ODM services?
A2: Yes. With our strong R&D team, premium quality, and tailored lighting solutions, we specialize in OEM/ODM services. Please share your requirements with our team.
Q3: What if I only need one sample?
A3: You may select the sample order option to purchase a single unit. The system will calculate the sample price and shipping costs automatically.
Q4: When can I get a quotation?
A4: We typically provide quotes within 12 hours of receiving an inquiry. For urgent projects, please mark your request as "Priority" for an expedited response.
Q5: What are your payment terms?
A5: We accept T/T. A 30% deposit is required after order confirmation, with the 70% balance due against the copy of the Bill of Lading.
Q6: What are your delivery terms?
A6: We support various terms including EXW, FOB, and DDP. You may choose the most cost-effective option for your needs.
LuxPower Light
