Frequently Asked Questions
When can I receive a price quote?
We typically provide a quotation within 24 hours after receiving your specific inquiry.
Are product samples available free of charge?
It depends on the product value. For standard items, we provide free samples with freight collect. High-value items may require a sample fee, which is refundable upon placing a formal order.
What are the standard payment terms?
Our standard terms are a 30% T/T deposit, with the remaining 70% balance due before shipment.
Do you offer custom packaging or design services?
Yes. We can customize packaging and carton boxes based on your requirements. If no specific requirements are provided, we use our high-quality regular packing.
What is the expected lead time for mass production?
In the off-peak season, production takes 25-30 days after deposit. During peak seasons, lead time is approximately 40-45 days. We always strive for the earliest possible delivery.
Is there a Minimum Order Quantity (MOQ)?
The standard MOQ is 1000pcs, though single units are available for sample quality checks.